Types of Information Collected
When creating an account or using services on the 12b platform, various types of information are collected automatically or directly. This data is used to improve service quality and ensure security.
Account Information: Your name, mobile number, email, and date of birth are collected during registration. As part of KYC verification, national ID information may also be requested.
Payment Information: When making transactions via bKash, Nagad, or Rocket, mobile numbers and transaction amounts (BDT) are recorded. Full payment account details are not stored by us.
Device and Browser Information: IP address, browser type, operating system, and device model are logged automatically.
Usage Information: Information about time spent on pages, sections accessed, types and amounts of bets placed is collected to enhance platform experience.
Purpose of Data Use & Storage Policy
The collected information is used for the following purposes:
- To create and manage accounts and ensure login security.
- To process deposits and withdrawals and maintain transaction history.
- To identify and prevent fraudulent activity.
- To provide customer support and answer queries.
- To improve platform functionality and user experience.
- To comply with legal obligations and meet regulatory requirements.
Data Retention: Data is retained while your account is active. Even after account closure, some information may be kept for legal reasons for a specified period. After that, the data is permanently deleted.
Cookies & Tracking Technologies
12b uses cookies and similar technologies to improve the user experience. These are small data files stored in your browser.
Required Cookies: Cookies are essential for keeping login sessions active and verifying security. Without them, the platform won’t function properly.
Analytical Cookies: These cookies are used to understand which pages get the most views and where users may encounter problems. This information is not linked to any personal identity.
Most browsers allow you to disable cookies in settings, but some platform features may be limited as a result.
Sharing Data with Third Parties & Data Security
12b does not sell or transfer your personal information to third parties for marketing purposes. However, data may be shared under the limited circumstances outlined below:
- Payment Processing: For transactions via bKash, Nagad, or Rocket, the minimum necessary information is sent to the respective platforms.
- Legal Obligations: Information may be provided under valid government or regulatory orders.
- Fraud Prevention: Limited data may be shared with security service providers to detect suspicious activity.
Data Security: All information is stored and transmitted using SSL/TLS encryption. Server access is restricted, and only authorized staff can view necessary data. Passwords are stored as hashed values and cannot be read directly.
Your Rights & Policy Updates
Every 12b user has the following rights regarding their personal data:
- Right of Access: You can request to know what information we hold about you.
- Right to Amend: You may request corrections of incorrect or outdated account information.
- Right to Delete: When you request account closure, data will be deleted as soon as legally possible.
- Right to Object to Processing: You may object to the processing of your data for specific purposes.
Policy Changes: 12b reserves the right to update this Privacy Policy when necessary. Changes will be posted on this page, and for significant updates, notifications may be sent to accounts. Please review this page regularly.
For any questions or requests related to data protection Support Center View or email [email protected].
This policy was last updated in 2024.
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